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tranfree 72 – Email Over-reliance & GT4T

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Editorial

Taking advantage of the long school holiday and the “freelance factor,” we’re currently in sunny Poland.

I was in full “work flow” when we got here, but when the temperature hit 38 degrees C, I took a break for a couple of weeks. During this time, I tried to get out photographing insects, which is a particular interest of mine at the moment.

Butterflies, damselflies and dragonflies are all quite difficult to get close to, unless approached slowly and stealthily. Once you get close, as long as you make no silly sudden movements, you have a good window of opportunity to “get your shots”.

“So what?” I hear you say. “What’s this got to do with translation?”
Well, clients can be a bit like butterflies. You have to approach them on their terms. You have to earn their trust. You have to avoid sudden silly “movements” or they can beat their wings and you’ll never see them again. But if you manage all that, the results can be quite beautiful.

You can see some of the results in the photography section of my blog.

But here’s just one where I got very close to a young Red admiral

Red admiral – Vanessa atalanta
^{(click image for enlargement)}

I hope you enjoy and benefit from tranfree

Are We Relying Too Much On Email

By Alex Eames

I think we might be. I bet most of you use email to send and receive work files most of the time. And most of the time, it probably works just fine.

But every once in a while an email does go missing. I used to advocate sending a quick fax over to the client to let them know when you’ve emailed a file across. But hardly anybody uses fax nowadays – we cancelled our fax line about three years ago because nobody had sent us a fax for a couple of years.

This helpful little method overcame the problem of undelivered emails. If the client knew the email had been sent, they could chase it up if it didn’t arrive within a short space of time.

But with fax technology’s fall from grace, and apparently increasingly reliable email systems, this became unnecessary…

…or so we thought.

Email is not 100% reliable.

The truth is that email has never been, and never will be, 100% reliable. Spam filters, system glitches and crashes, viruses, malware etc. all contribute towards making life increasingly difficult for emails to get through. It’s actually amazing that the systems work as well as they do.

A couple of months ago we submitted a job file by email on a Monday evening because we were going to be unavailable on Tuesday. Imagine our surprise when we returned on Tuesday afternoon to a voicemail message asking “how are you getting on with the file?” OUCH! An email delivery issue. Worse still, once the docx file was received it couldn’t be opened, so another round of communication was required. We ended up downsaving it to Word 2003/97, which could be opened by the client.

How do you get around this reliability issue? I doubt if project managers (PMs) want to be texted to their mobile phones.

Some clients use ftp based systems to get around this, but that sort of setup may not be appropriate for small clients. If it’s a regular problem for you, you might consider something like http://lsp.net/ as an integrated solution.

Should we just wait for PMs to chase us if the files don’t arrive in time? Should we get the fax machine out of the attic and revert to our old confirmation method? Or do we just accept, as the client calmly did in this case, that emails are not 100% reliable and live with it?

What about email security?

We don’t really want our clients’ confidential data being shared around the internet do we? We don’t want our own email accounts being hacked into do we?

If you have set up a new email account in the last couple of years, chances are it’s using SSL or TLS as standard (but it’s worth checking).

But if you’ve been in business for a while, what about that email account that you’ve been using for the last 10 years and haven’t changed because it’s become a part of your business brand?

Is it set up to use SSL or TLS security? If not, you will be transmitting your username and password in unencrypted plain text every time you log in.
The same goes for the full contents of your emails and attachments. If you’re not using SSL, TLS or some form of encryption, it’s possible to intercept your communications.

That’s a serious potential vulnerability. It’s worth checking all your email accounts to be sure. OK there’s a certain amount of safety in numbers because of the vast bulk of email traffic – the chances of your data being intercepted illegally are slim – but they do exist.

Even these measures only protect your data between your computer and the mail server. Between mail servers, your messages and attachments are not protected from snoopers unless you encrypt them. If you are dealing with highly sensitive, confidential information, you should seriously consider strong encryption software (e.g. pgp.com) to protect the data.

For a full-blown essay on the subject of email security see…
http://luxsci.com/blog/the-case-for-email-security.html

	Alex Eames is the founder of translatortips.com, editor of tranfree and author of the eBooks… How to Earn $80,000+ Per Year as a Freelance Translator and Selling Your Professional Services on the Web

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